Case Studies
Lee’s Story: The Solution to Short Notice Staffing Issues in Dispensaries
Lee’s Story: The Solution to Short Notice Staffing Issues in Dispensaries
After an employee calls in sick with just one hour's notice, Lee avoids a customer-relationship disaster by being able to use Dispense Assist at a moment's notice, and pays no more compared to an in-store employee, despite not receiving his usual discount
Lee employs a dispensary technician named Winnie. 1hr before she was due to start her Thursday shift, Winnie sent a text to Lee saying she couldn't come in due to a migraine. Her shift is normally 10am-6pm with 1/2hr unpaid meal break. Lee would normally replace Winnie with a casual dispensary technician named Mandy, who normally works for $30/hr.
Mandy is unavailable due to such short notice so Lee uses a Dispense Assist Technician (Basic) - exclusive use to cover Winnie's shift, relieving his panic on his busiest day. Lee understands that no discounts apply for using Dispense Assist at short notice but is grateful that it is available.
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Cost Analysis |
Using Dispense Assist |
Not Using Dispense Assist |
||
|---|---|---|---|---|
Unit Cost |
Total Cost |
Unit Cost |
Total Cost |
|
| Hours worked 10:00am-2:00pm | $23.67 | $94.68 | $30.00 | $120.00 |
| Hours worked 2:30pm-6:00pm | $23.67 | $82.85 | $30.00 | $105.00 |
| Compulsory Leave Entitlements | 25% | $44.38 | Included In The Above | |
| Superannuation | 10.00% | $22.19 | 10.00% | $22.50 |
| Total Cost | $244.10 | $247.50 | ||